Service Now REST APIs – Technical Documentation – Support

Global Settings Management

/api/juniper/servicenow/global-setting-management

The Global Settings Management service allows you to
configure operating mode of Service Now, Confiure SNMP, FTP and SFTP
servers for core file upload, and manage the directive file.

You can also retrieve the configured global settings, modify
FTP and SFTP configurations, and test connection of an organization
with Service Now partner or Juniper Support Systems.

Organization Management

/api/juniper/servicenow/organization- management

The Organization Management service allows you to create,
retrieve, update, and delete organizations.

It also allows you to retrieve sites associated with an organization,
and add and modify end customer organizations on an Partner Proxy
Service Now installation.

Device Management

/api/juniper/servicenow/device- management

The Device Management service allows you to add, retrieve,
and delete devices from Service Now.

It also allows you to assign a device to a device group and
generate on-demand incidents on the device.

Event Profile Management

/api/juniper/servicenow/event- profile-management

The Event Profile Management service allows you to retrieve,
install, and delete event profiles installed on devices running Junos
OS.

Script Bundle Management

/api/juniper/servicenow/script bundle-management

The Script Bundle Management service allows you to retrieve
script bundles uploaded to Service Now and the events contained in
the script bundles.

It also allows you to create an event profile using a script
bundle.

Incident Management

/api/juniper/servicenow/incident- management

The Incident Management service allows you to retrieve,
delete, and submit incidents.

You can also export the JMB associated with an incident and
modify the submit case settings of an incident.

Service Now Notification Management

/api/juniper/servicenow/notification-management

The Service Now Notification service allows you to retrieve
Service Now notificaiton details, create and copy a notification,
enable or disable a notification and delete a notification

Tech Support Case Management

/api/juniper/servicenow/ case- management`

The Technical Support Case Management service allows
you to retrieve and update technical support cases.

End Customer Case Management

/api/juniper/servicenow/ endcustomer- case-management

The Service Now End Customer Case Management service
allows you to retrieve all End Customer cases.

Device Snapshot Management

/api/juniper/servicenow/ device snapshot-management

The Device Snapshot Management service allows you to
retrieve, export, and delete device snapshots.

Auto Submit Policy Management

/api/juniper/servicenow/ autosubmit- policy-management

The Service Now Auto Submit Policy Management service
allows you to retrieve auto submit policies configured on Service
Now, assign an auto submit policy to devices, and retrieve devices
and events associated with an auto submit policy.

Address Group Management

/api/juniper/servicenow/ address- group-management

The Address Group Management service allows you to create,
retrieve, update, and delete address groups. It also allows you to
associate devices to an address group.

JMB Error Management

/api/juniper/servicenow/ jmb- error-management

The JMB Error Management service allows you to retrieve,
delete, and export JMBs with errors.

Device Analysis

api/juniper/servicenow/ device- analysis-management

The Device Analysis Management service allows you to
analyze and validate the integrity of BIOS installed on a device running
Junos OS. This service also allows you to view and accept the BIOS
legal notice required prior to configuring BIOS validation on the
device.

It also provides methods to view, export, and download product
health data (PHD) collected from devices.

Product Health Data Collection Management REST API Overview

/api/juniper/servicenow/ phdc-management

The PHDC Management service allows you to configure,
modify, retriev details and delete a Product Health Data Collection
(PHDC) configuration from a device

You can also download the product health data collected from
devices and export information related to the collected product health
data to an Excel file.

E-mail Template Management REST API Overview

/api/juniper/servicenow/ emailTemplate-management

The E-mail Template Management service allows you to
retrieve, modify, and restore e-mail templates.

Information Message Management

/api/juniper/servicenow/ information-management

The Information Management service allows you to retrieve,
and assign information messages to users for ownership and delete
the messages.

Certificate Management

api/juniper/servicenow/ certificate- management

On Service Now end customer installation, the Certificate
Management service allows you to retrieve and add SSL certificates
received from a Service Now partner.

Source

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