A technical service is a
dynamic grouping of configuration items (CIs), based
on some common criteria. For example, you can create
a technical service based on the location of all web
servers in Detroit or all Oracle databases in
Before you begin
Role required: evt_mgmt_admin
About this task
Use the technical services form to create user defined collections of CIs.
technical service contains CIs. However, a technical service cannot contain other
This video explains Event Management basics,
including showing how to create a technical service.
Event Management Part 1 |
Navigate to Event Management > Services > Technical Services.
- Click New.
On the form, fill in the fields.
Table 1. Technical Service form
Field Description Name The business service name. Business criticality The importance of this
service to the business. This field can determine disaster recovery strategies
for this service.
- 1 – most
- 2 – somewhat
- 3 – less
- 4 – not
Owned by The party that is
responsible for the business service.
Enter the email address of the owner who is responsible
for this business service in the organization.
Business phone Enter the business phone number of the owner who is
responsible for this business service in the organization.
Operational status The status of the
- Operational: The business
service is running. Impact calculation runs only on services in the Operational
Select this option to use this business service.
If you customized preconfigured options for this
category, select the option whose value is set to
1. Event Management calculates impact only on
business services in use.
To use this business
service at a later time, select one of these
- Non-Operational: The
business service is unavailable, disabled, or down.
- DR Standby: The business service is
available as a disaster recovery (DR) standby.
- Repair in Progress: The business
service is receiving maintenance.
Comments Any additional notes and
- 1 – most
Select a source table and specify the criteria for the technical service
Field Description Table Name of source table to be searched.
You can use
autocomplete to locate table names, or select the
appropriate table from the list.
Filter Specify the criteria for determining the values from the
specified source table to be displayed:
- Specify the filter condition.
- Choose the relevant operator.
- Choose the input field.
- Choose the operator.
- Choose the input value.
If the filter configuration returns too many records,
you can limit the number of records that are returned by
setting the value of the
sa.qbs.max_num_of_cis property. By
default, the technical service size is limited to 10,000
elements and the result view is truncated.
- Click Submit.