Create a technical service

A technical service is a
dynamic grouping of configuration items (CIs), based
on some common criteria. For example, you can create
a technical service based on the location of all web
servers in Detroit or all Oracle databases in
Boston.

Before you begin

Role required: evt_mgmt_admin

About this task

Use the technical services form to create user defined collections of CIs.

Note: A
technical service contains CIs. However, a technical service cannot contain other
services.

This video explains Event Management basics,
including showing how to create a technical service.

Event Management Part 1 |
The Basics

Procedure

  1. Navigate to Event Management > Services > Technical Services.
    Technical Services (TBS)
  2. Click New.
  3. On the form, fill in the fields.

    Table 1. Technical Service form

    Field Description
    Name The business service name.
    Business criticality The importance of this
    service to the business. This field can determine disaster recovery strategies
    for this service.

    • 1 – most
      critical
    • 2 – somewhat
      critical
    • 3 – less
      critical
    • 4 – not
      critical
    Owned by The party that is
    responsible for the business service.
    Email Enter the email address of the owner who is responsible
    for this business service in the organization.
    Business phone Enter the business phone number of the owner who is
    responsible for this business service in the organization.
    Operational status The status of the
    business service.

    • Operational: The business
      service is running. Impact calculation runs only on services in the Operational
      status.

      Select this option to use this business service.
      If you customized preconfigured options for this
      category, select the option whose value is set to
      1. Event Management calculates impact only on
      business services in use.

      To use this business
      service at a later time, select one of these
      options:

    • Non-Operational: The
      business service is unavailable, disabled, or down.
    • DR Standby: The business service is
      available as a disaster recovery (DR) standby.
    • Repair in Progress: The business
      service is receiving maintenance.
    Comments Any additional notes and
    information.
  4. Select a source table and specify the criteria for the technical service
    query.

    Field Description
    Table Name of source table to be searched.

    You can use
    autocomplete to locate table names, or select the
    appropriate table from the list.

    Filter Specify the criteria for determining the values from the
    specified source table to be displayed:

    1. Specify the filter condition.
    2. Choose the relevant operator.
    3. Choose the input field.
    4. Choose the operator.
    5. Choose the input value.

    If the filter configuration returns too many records,
    you can limit the number of records that are returned by
    setting the value of the
    sa.qbs.max_num_of_cis property. By
    default, the technical service size is limited to 10,000
    elements and the result view is truncated.

  5. Click Submit.

Source

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