REST API reference

You can use REST interfaces to access data on your instance.

  • Agent Presence API

    Use the Agent Presence API to get or set agent presence and channel availability.

  • Aggregate API

    The Aggregate API allows you to compute aggregate statistics about existing table and column data.

  • Application Service API

    Create, modify, and update application services using REST APIs.

  • Attachment API

    The Attachment API allows you to upload and query file attachments.

  • Change Management API

    The Change Management API provides REST APIs that enable third-party application integration with the ServiceNow Change Management process.

  • CI Lifecycle Managment API

    Provides the ability to manipulate CI operational states and apply CI actions.

  • CMDB Data Ingestion API

    The CMDB Data Ingestion API enables the batch ingestion of an array of objects into an Import Set table.

  • CMDB instance API

    Perform create, read, update, and delete operations on existing CMDB tables. Only one record can be inserted, updated, or deleted at a time.

  • CMDB meta API

    Use the CMDB meta API to obtain meta data on a CMDB class.

  • Continuous Integration/Continuous Delivery (CI/CD) API

    The CI/CD API provides endpoints that enable integrators to interact with their planning, coding, and execution DevOps tools such as Git, Jenkins, and Jira.

  • Customer Service Management API

    The Customer Service Management (CSM) REST API enables you to retrieve account, case, contact, and consumer CSM records, and create and update case, contact, and consumer records.

  • DevOps API

    The DevOps API provides endpoints that enable the interaction with external DevOps tools.

  • Email API

    With the Email API you can receive and send email messages using REST.

  • HR Core API

    This API provides methods that return information about employees that work or live in the United States.

  • IdentifyReconcile API

    The IdentifyReconcile API uses the Identification and Reconciliation framework to minimize creation of duplicate CIs and to reconcile CI attributes by only accepting information from authorized sources when updating the CMDB.

  • Import Set API

    The Import Set API allows you to interact with import set tables.

  • Interaction Management API

    Use the interaction management API to create interactions.

  • Major Incident Management API

    Use the Major Incident Management API to perform read operations for major incident.

  • MetricBase Time Series API

    Use the MetricBase Time Series API to insert data into, retrieve information from, and to run transforms against a MetricBase database.

  • Open NLU Resource API

    Use the Open NLU Resources REST APIs to get information about natural language understanding (NLU) models and their intents, entities, and utterances, outside of the Virtual Agent platform.

  • Performance Analytics REST API

    The Performance Analytics REST API enables you to query data about Performance Analytics indicators through the REST GET action. The query parameters equate to the functions available on the Analytics Hub for drilling down into an indicator.

  • Predictive Intelligence API

    Use the Predictive Intelligence API to predict a field value based on one or more input fields and a trained solution.

  • Push Installation API

    The Push Installation API enables you to register and unregister the tokens that enable mobile devices to receive push notifications from an application.

  • Push Metrics API

    The Push Metrics API provides endpoints that enable integrators to push raw Operational Intelligence data from an external source to the MID Server.

  • Queue API

    Use the Queue API (Advanced Work Assignment) to route a document to a queue.

  • Service Catalog API

    The Service Catalog API lets you access Service Catalog configuration and actions from within the Service Portal.

  • Table API

    The Table API allows you to perform create, read, update, and delete (CRUD) operations on existing tables.

  • Task Communication Management API

    Use the Task Communication Management API to perform read operations for communication plans.

  • User Role Inheritance API

    The User Role Inheritance API allows you to see the roles that a specific user inherited.


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