Service Portal is a portal
framework that allows administrators to build a mobile-friendly self service experience for
users. It interacts with parts of the Now Platform, so users can access
specific platform features using Service Portal. It is an alternative to the
Content Management System(CMS) based on more modern technologies.
Both expert developers and beginners can configure Service Portal.
Less technical users can make basic configuration changes to the UI using Branding Editor and
other components of Service Portal. More
advanced users can edit and extend portals, pages, and widgets. Expert users can use the
Widget Editor tool to write scripts to power a portal, and even create rich web applications
on the Now Platform.